Terms and Conditions
MINIMUM ORDER: Benchmark Tooling Has A $50 Minimum Order. NO EXCEPTIONS. Orders under $50 will be cancelled.
PRICING: Prices on this website are effective at the time of publishing. Prices are subject to change without notice. Sales tax will not be removed regardless of tax exempt status. Although we strive for complete accuracy, we cannot be responsible for typographical errors or omissions.
RETURNS: We want your complete satisfaction with your purchase. If prior to usage you are not satisfied please complete the form on the Contact Us page and include your order number. All authorized returns must be shipped prepaid in the original box unless otherwise advised. No merchandise will be accepted that has been Special Ordered or held by the customer for more than 30 days. Cut to length items cannot be returned, all sales are final on these items. We reserve the right to determine whether the material is eligible for credit. Credit can only be given for products that can be returned to stock.
Returns are subject to a restocking charge of 20-30%, however, many manufacturers have a higher re-stocking charge, in which case the higher re-stocking charge will apply. No merchandise will be accepted without a Return Authorization number (RA) and original packing list or invoice. Please obtain a RA from Customer Service Representative prior to returning any material. Any claims for discrepancies in shipment must be made within 24 hours of receipt of merchandise. For items that cannot be returned via designated package carrier, call us so that we may attempt to arrange for return transportation. Please reference your customer or invoice number to expedite claims. Items damaged in transit must be reported immediately to your local UPS,FEDEX or common carrier office.
CANCELLATIONS: Are subject to restocking/cancellation fee of 10-30% depending on where the order is in processing at the time of cancellation. Made to order items may not be possible to cancel and are subject to manufacturer approval. All cancelled orders will also be charged a 4% credit card processing fee.
SHIPPING: We are a B2B industrial supplier. We encourage customers to have orders shipped to a valid business address. Due to high amounts of mail fraud from residential shipments customers requesting an order ship to a residential address will be shipped at your own risk. Claims on lost or damaged packages will be placed directly with the shipper (UPS, Fedex, DHL, USPS, Freight Truck Carrier). Any legal or financial disputes related to residential shipment will result in your account being terminated. All costs associated with recouping products or money owed from the order will be charged to the customer. Any amount due as a result of disputes will be sent to collections and reported to credit agencies. By ordering from us you agree not to dispute charges based on claims of lost or damaged shipments.
REFUNDS & CREDIT CARD DISPUTES: All orders must be returned for a refund. Claims of damaged products or incorrect products being received must be returned and inspected before refunds are issued. We will not issue a refund until the products are returned to us. Return shipping will be paid by the customer regardless of reason for return including claims of damaged or incorrect products being received. By ordering from us you agree not to dispute credit card charges for orders based on incorrect, damaged items received or lost shipments. You agree that refunds will be issued at our discretion only after products are returned and inspected.
RETURNS ON MEASURING TOOLS, HARD JAWS AND BOOKS: Measuring tools and hard jaws can be exchanged for the same item only. Please make sure that you are ordering the correct measuring tool or hard jaw for your application. If damaged or defective, we will gladly exchange measuring tools or hard jaws for the exact same item to ensure your satisfaction. No credit will be given, exchanges will be for the exact same part only. There are no returns or exchanges on Books, all sales are final.
WARRANTY: As the seller we make no warranties, expressed or implied, of performance, workmanship, fitness, quality, durability, or suitability of the merchandise in any respect including its fitness for the purpose and uses of the buyer. The only warranties applying to materials sold are those specifically provided by the manufacturer. Seller further makes no express warranties or implied warranties of merchantability or fitness with respect to any changes, alterations, or modifications made in materials at the request or instruction of the purchaser. The obligations of seller are limited to repair or replacement of defective parts or its sole option, to the refund of the purchase price. Seller is not liable for incidental or consequential damages. This warranty is in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. In no event shall we be liable for any special, incidental or consequential damages (including, but not limited to, lost profits).
RESPONSIBILITY: All technical data has been supplied by the manufacturer and is listed only as a convenience. All specifications on this website are subject to change without notice. Drawings shown herein are general representations of various items and may include optional equipment.
WARNING: We shall not be liable for any loss or consequential damage arising from the use of the products or information, or typographical errors or omissions on this website. The responsibility for the correct fit and proper use must lie with the user and the information in this website should be considered only a guide.